Digital Library Help

Service

Provider

Help & Support Options

Ancestry Library Edition

ProQuest

• See the Ancestry LibGuide 
• Get in touch through ProQuest’s Online Chat 

Cantook Station

DeMarque

• See Getting Started with Cantook Station
• See Cantook Station’s Help Centre

cloudLibrary 

Bibliotheca

• See Getting Started with cloudLibrary
• See cloudLibrary’s Support site

Creativebug

JOANN

• See Getting Started with Creativebug
• See Creativebug’s Technical Support Section

eBook Collection

EBSCO

• See Getting Started with EBSCO eBooks
• See EBSCO’s eBook User Guide

Gale Courses

Gale, a Cengage Company

• See Getting Started with Gale Courses
• See the Gale Courses Help Centre

Gale 

• Business Plans Handbook
• General OneFile
• Literature Criticism

Gale, a Cengage Company

• See ‘Help’ for common topics and questions, located at the bottom of the page when you’re signed into Gale.

EBSCO Audiobook Collection

EBSCO

• See Getting Started with EBSCO Audiobooks 
• See EBSCO’s Audiobook User Guide

EBSCO eBook Collection

EBSCO

• See Getting Started with EBSCO eBooks
• See EBSCO’s eBook User Guide

Kanopy

Kanopy

• See Getting Started with Kanopy
• See Kanopy’s Help Centre

LearningExpress Library Canada

EBSCO

• See Getting Started with LearningExpress Library
• See LearningExpress Library’s FAQs and Video Guides 

Lynda.com (upgrading to LinkedIn Learning on April 12)

LinkedIn

• See Getting Started with Lynda.com
• See Lynda.com’s Help Centre

LinkedIn Learning (available after April 12)

LinkedIn

• See Getting Started with LinkedIn Learning.
• See LinkedIn Learning Support 

NoveList & NoveList K-8

EBSCO

• See NoveList’s Help Guide

Mango Languages

Mango Languages

• See Getting Started with Mango Languages
• See Mango Languages Help Centre 
• Get in touch with Mango Languages Support 

PressReader

PressReader

• See Getting Started with PressReader 
• See PressReader’s Help Centre
• Get in touch with PressReader Care 

ProQuest Historical Newspapers

• The Globe and Mail
• Toronto Star

ProQuest

• Get in touch through ProQuest’s Online Chat 

Road to IELTS 

• General 
• Academic

ClarityEnglish

• Submit a Support Ticket to ClarityEnglish

Scott’s Business Directories

McRAE’s

• Contact Brampton Library

STEM Village

STEM Village

• See Getting Started with STEM Village
• See STEM Village’s Help Centre
• Get in touch with STEM Village Support 

TumbleBooks Suite

• AudioBookCloud
• TeenBookCloud
• TumbleBooks
• TumbleMath

TumbleBooks Inc.

• Contact Brampton Library

World Book Student

World Book Inc.

• See World Book Student’s Training Centre for How-To's, FAQs, and Videos