Customer Service Promise

Brampton Library is here to meet customer needs. Anticipating and satisfying those needs is the cornerstone of our existence and the measure of our success.

Our Customer Promise is:

• to place you first
• to acknowledge your needs
• to provide you with solutions
• to be accountable to you

Customer Centred Service Values:

• Customers
• Staff
• Quality Service
• Community Development
• Its Place in the Community